If you have any enquiries, comments or concerns regarding this agreement or any other part of this site, or regarding any of our products and services, or if you have experienced technical problems while using this site, please send us an email firstname.lastname@example.org.
All work carried out, whether experimentally or otherwise at Customer’s request shall be charged.
We do not accept images that display violence or are threatening, obscene, profane, pornographic or potentially offensive content. We reserve the right to reject any image or project at any time. We are not legally responsible for the content of any submission to us.
(a) The Company shall not be required to print any matter which in his opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights of any third party.
(b) The Company shall be indemnified by the Customer in respect of any claims, costs and expenses arising out of any libellous matter of any infringement of copyright, patent, design or any other proprietary or personal rights contained in any material printed for the Customer. The indemnity shall extend to any amounts paid on a lawyer’s advice in settlement of any claim.
All copyright, design rights and intellectual property rights existing in our designs and products, or the text and design of this website are and will remain the property of the website and ultimately Plastic Card Services. Any infringement of these rights will be pursued vigorously.
It is the responsibility of the client to ensure that there is no infringement of copyright by using images supplied by the client. By submitting images to us you warrant that you own copyright to the photograph, logos, trademarks, designs or other artwork or have written permission or authorisation from the photographer or other copyright owner to make copies of this material.
(a) In the case of machine readable codes or symbols the Company shall print the same as specified or approved by the Customer in accordance with generally accepted standards and procedures.
(b) The Customer shall be responsible for satisfying himself in that the code or symbol will read correctly on the equipment likely to be used by those for whom the code or symbol is intended.
(c) The Customer shall indemnify the Company against any claims by any party resulting from the code or symbol not reading correctly for any reason, except to the extent that such claim arises from any failure of the Company to comply with paragraph (a) above which is not attributable to error failing within the tolerances generally accepted in the trade in relation to printing of this sort.
Returns, Refunds and Cancellations
All of our products are bespoke, and any items that are delivered as described and in good condition may not be refunded. We reserve the right to charge for re-posting of products returned in error.
As every product is bespoke, you cannot cancel or edit your order once the order has been placed and an order confirmation email received.
We will not be held responsible for customer generated mistakes, errors or defects including spelling, typographical or grammar errors; poor image quality derived from low resolution images, order quantity, or other ordering errors. To prevent these errors from happening, we ask that you thoroughly check and sign off your artwork at proof stage, items cannot be added to your basket unless you confirm approval.
Price, Payment and Currencies
Prices are clearly marked with VAT being added where applicable based on the final value of your order in the checkout process. We reserve the right to alter pricing at any time without notice.
Payment must be made by credit or debit card through our secure payment gateway at the time of placing your order.
Delivery to any UK Mainland address will arrive by a third party courier between the hours of 9am and 5pm unless otherwise stated. All deliveries are sent using tracking and any given dates for delivery are estimates only and we will not be liable for any delays arising. Once the goods are delivered, the risk of loss and damage is carried by the recipient.
Postage and packing is calculated based on the total order weight and is displayed during checkout in the currency of your choice.
UK deliveries - Sent by Parcelforce on a next day signed for service.
Deliveries outside of the UK - Sent by Fedex Economy Service which is a signed for service. Please note the costs shown include relevant duties and taxes (excludes Norway) to expedite the customs process and allow you to receive your order as soon as possible.
**Important information for orders outside of the UK - To avoid delays posting your order, please ensure you have provided a valid VAT, Tax or PID number for customs. If you missed this when you registered, you can still enter the information after completing your order. Visit My Account, Customer Information, complete the Additional Information section at the bottom of the page.
In the unlikely event of non-delivery of your order, you agree to undertake reasonable steps, as requested by us to resolve the situation for you as quickly as possible. Steps may include, but are not limited to:
- Confirming with your local delivery centre that no consignments are being held for you.
- Ensuring that someone is available to take delivery at the address provided, and
- Providing us or our delivery partners declaration of non-delivery upon request.
Although every effort will be made by us to ensure that non-delivery, issues are resolved as quickly as possible, ParcelForce does not consider delayed items as “lost” or “missing” for 5 days within the UK, and FedEx for 21 days overseas. This may result in exceptional circumstances to a delay in replacing or refunding your order.
It is your responsibility to inform us as soon as practical (but no more than seven days), of subsequent delivery of goods previously refunded or replaced due to non-delivery.
Failure by you to return or make available for collection, goods previously refunded or replaced but subsequently delivered, will result in you being debited for the current retail value of the items.
Refusing delivery: If you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective) you will be responsible for the postage charges. Any fees and charges incurred by the retailer due to a package being refused will be deducted from your merchandise refund.
Should your order be returned to us due to incomplete or incorrect delivery address details, then you shall be responsible for any additional costs/fees to attempt redelivery.
We will not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. By ordering products from our website your contact details are automatically entered onto the databases of Plastic Card Services. If you do not wish to be contacted by Plastic Card Services in the future, please notify us at any time.
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control, or by inability to produce materials or articles except at higher prices due to any such circumstances we shall be entitled by notice to terminate the contract in whole, or in part without incurring any liability whatsoever to you.
Variations in quantity
Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins of 5% for overs or shortage.
Advice of damage, delay or partial loss of goods in transit or of non-delivery must be given in writing to the Company and the carrier within three clear days of delivery (or, in the case of non-delivery, within 28 days of dispatch of the goods) and any claim in respect thereof must be made in writing to the Company and the carrier within seven clear days of delivery (or, in the case of non-delivery, within 42 days dispatch). All other claims must be made in writing to the Company within 28 days of delivery. The Company shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the Customer proves that (a) it was not possible to comply with the requirements and (b) advise (where required) was given and the claim made as soon as reasonably possible.
The liability of the Company arising out of any breach or non-performance of the contract to the extent that the law allows shall be limited to the charges by the Company in respect of any work carried out to the customers own material and shall not include the cost of replacement material nor extend to any costs or damages suffered by the customer, howsoever arising, or in respect of any consequential loss. The company shall not be liable for any loss to the Customer arising from delay in transit however caused.
If the Customer ceases to pay his debts in the ordinary course of business or cannot pay his debts as they become due or being a Company is deemed to be unable to pay its debts or has a wind-up petition issued against it or being a person commits an act of bankruptcy or has bankruptcy petition issued against him, the Company without prejudice to other remedies shall:
(a) Have the right not to proceed further with the contract or any other work for the Customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the Customer, such charge to be an immediate debt due to him, and
(b) In respect of all unpaid debts due from the Customer have a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled on the expiration of 14 days notice to dispose of such goods or property in such a manner and at such price as he thinks fit and to apply the proceeds towards such debts.
Retention of title
The risk in the goods passes to the Customer upon delivery (whether to the Customer or to a common carrier) but legal and beneficial ownership shall remain with the Company until payment in full has been received (each delivery being considered as a whole). Until the date of payment the Customer, if so required by the Company shall store the goods in such a way that they are clearly identifiable as the property of the Company.
These conditions and all other express terms of the contract shall be governed and constructed in accordance with the laws of England.